FAQ

What types of payment methods do you accept?

We accept all major credit cards including Visa, MasterCard, American Express, JCB, Discover, and credit cards. We also offer payment through PayPal.

 

When will I be billed for my purchase?

Our site charges at the point of sale, so your credit card or PayPal account will be charged as soon as you order.


Will I be charged sales tax?

If you are shipping within the USA, local sales tax will only be charged on orders shipped to California.

 

My payment was declined - what should I do?

Payments can be declined for various reasons; that said, we unfortunately cannot override our payment processor. If you feel as though your card was declined in error, please reach out directly to your bank.

 

What if I need to change or cancel my order?

We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you notice the mistake straight away, though, please send us an email at hello@beausbabes.com to see if a modification can be made.

 

Can I send an item as a gift?

Of course - we want everyone to have the gift of Beau’s Babes! Simply click on the “Add a Note” option in your cart, and we will include this on the packing slip. Don’t worry: there will be no price on the packing slip.

 

When will my purchase ship?

We want you to have your new bestie as soon as possible, so in-stock items typically ship out 1-2 business days after the order is placed (or if it’s a pre-order, then on the date specified on the product page). 

Customized items are made-to-order, and typically ship out within 7 business days.

Domestic Shipping

Do you ship to all US states and territories?

Yes! We ship to the contiguous USA, Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands.

We also ship to APO / FPO military addresses.

How much is shipping?

Standard shipping to locations within the contiguous USA and APO / FPO addresses is a calculated via weight.

Standard shipping to Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands is calculated via weight. 

How long will it take my package to arrive?

Orders within the contiguous USA are shipped from Los Angeles, CA, and typically arrive in 4-7 business days, depending on the destination location.

Orders shipping to US territories outside of the contiguous USA will take a little longer to arrive, so please allow up to 14 days of transit time.

If you need your package to arrive sooner, please email us at hello@beausbabes.com

 

How can I track my order?

You will receive an automated email containing tracking information as soon as your order ships. Please note that it takes up to 48 hours for the first scan to appear, so please do not be alarmed if your package isn’t immediately “in transit.”

 

What shipping methods do you use?

Standard shipping on domestic orders is provided by a hybrid service of DHL and USPS. DHL will collect our packages and make sure they arrive safely to your local post office. USPS will make the final delivery, so you can expect your package to arrive with your regular mail.  

International Shipping

Do you ship internationally?

Yes! In addition to the USA, we ship internationally!

My country is not listed - how can I request that it be added to the list?

We definitely want to make sure our Beau’s Babes around the world have access to our products, so if your country isn’t on the list, please email hello@beausbabes.com so that we can look into adding your country to our shipping list in the future. 

How much will I be charged in duties and taxes?

The amount you are charged for duties and taxes varies based on your country’s import tax rate as well as the value of your order.

All countries that have “duties paid” as part of their standard shipping will be charged Duty and VAT at checkout.  All other countries will be required to pay applicable Duty and VAT upon delivery.  Beau’s Babes is not responsible for any import taxes imposed by your government upon delivery of the order.

 

How long will it take for my package to arrive?

The transit time for international packages varies greatly by destination country, so we can’t give exact timeframes. Please note that most packages arrive to their overseas destinations within 14 business days, but please allow up to 4 weeks for delivery as there are sometimes delays at customs that impede the delivery process.

 

How can I track my order?

You will receive an automated email containing tracking information as soon as your order ships. Please note that it takes up to 48 hours for the first scan to appear, so please do not be alarmed if your package isn’t immediately “in transit.”

 

My package has been in transit for longer than the projected amount of time. Is something wrong?

International packages sometimes travel more slowly than anticipated due to customs regulations. If you’re concerned about the whereabouts of your package, please send us an email at hello@beausbabes.com 

Waitlist

What does it mean if an item is waitlisted?

Items that have been waitlisted are currently not in stock, but we will consider re-ordering them if there is enough demand.

 

Will all waitlisted items be replenished?

No; waitlisted items are not guaranteed to be restocked. However, if there are enough requests, we will do our best to get that item back in stock ASAP :)

 

How will I find out if a waitlisted item has become available again?

All customers who have added themselves to the waitlist will receive a notification email informing them that the product is available.

 

Will I be charged for an item I’ve added myself to the waitlist for?

No; we will not collect credit card information or charge you for any items for which you’ve added yourself onto the waitlist. If you’d like to purchase a waitlisted item that has become available, you will have to make an order as you would with any other item.

Product Care 

How should I care for my customized items?

The customizations on the jackets, eye matches, chokers and bandanas are durable, but please be gentle with it, and avoid any exposure to water or inks/oils/dyes that might rub off and discolor the writing. 


Domestic Returns and Exchanges

What is your return policy?

Currently all sales including customized items are final sale and cannot be returned. 

What should I do if I received a defective product?

If you feel as though the product you received was defective, please send a photo of the unused item and a brief explanation of the defect to hello@beausbabes.com so we can look into it right away!

Do you offer exchanges?

No, we do not offer exchanges at this time.

Do you have a store I can bring my return or exchange to?

No, we do not have any storefronts at this time.

If you do not see an answer to your question above, please send us an email at hello@BeausBabes.com . We’d love to hear from you!

 

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